Expanded Recall: Polaris and 509 branded helmets recalled due to impact hazard
- Last updated
- 2025-07-03
- Category
- Sports and fitness
- Issue
- Impact hazard
- Hazard type
- Laceration or impact
De onde vem o dado
Official Health Canada recall page
Cuidado
This is safety information, not advice
O que fazer com isso
What to do if you own this product
What is the hazard with Polaris and 509 branded helmets?
Polaris and 509 branded helmets was announced in a previous recall cycle, in the "Sports and fitness" category. Impact hazard That is the hazard as reported publicly by the firm and the regulator; it does not necessarily mean every unit has failed.
What should you do if you own this product?
Consumers should immediately stop using the recalled helmets and contact 509 or Polaris for a replacement, refund, or repair, depending on the model of helmet.For more information, consumers can contact 509 by phone at 1-877-743-3509 from 8am to 4pm (PST) Monday to Friday or by email at support@ride509.com. Consumers can also contact Polaris at 1-800-POLARIS (765-2747) from 7am to 8pm (CST) Monday to Friday and 10am-2pm (CST) on Saturday or by email at owner.connections@polaris.com.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Polaris Industries Ltd.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. Contact the firm directly using the official recall page linked below for the exact remedy steps.
Glossário: os termos desta página
Recall
A public notice from a safety regulator or the company itself asking consumers to stop using, return, repair or exchange a product because it does not meet a safety requirement.
Remedy
What the company offers to fix the problem: a refund, a free repair, a replacement product, or instructions to dispose of the item safely.
Hazard
The specific way a product can hurt someone — for example choking, fire, electric shock or a fall — as described by the regulator or the manufacturer.
Product recall glossary — todos os 8 termos.