Recall re-announcement: Prestige Solo, Prestige Excellence and Aerco Esteem Gas Boilers recalled due to risk of carbon monoxide poisoning
- Last updated
- 2025-11-25
- Category
- Appliances
- Issue
- Poisoning hazard
- Hazard type
- Chemical or poisoning
De onde vem o dado
Official Health Canada recall page
Cuidado
This is safety information, not advice
O que fazer com isso
What to do if you own this product
What is the hazard with Prestige Solo, Prestige Excellence, and Aerco Esteem Condensing Gas Boilers?
Prestige Solo, Prestige Excellence, and Aerco Esteem Condensing Gas Boilers was announced earlier this year, in the "Appliances" category. Poisoning hazard That is the hazard as reported publicly by the firm and the regulator; it does not necessarily mean every unit has failed.
What should you do if you own this product?
Consumers should immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system if their ignition system has not yet been replaced. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.Triangle Tube is ceasing operations in North America at the end of 2025. Consumers should contact the company as soon as possible to arrange for a free boiler inspection and repair, if applicable.For more information, consumers can contact Triangle Tube by telephone at 1-877-574-5036, from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at productrecall@triangletube.com, or visit the company website at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on “PRODUCT RECALL” at the bottom of the page for more information.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Triangle Tube.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. Contact the firm directly using the official recall page linked below for the exact remedy steps.
Glossário: os termos desta página
Recall
A public notice from a safety regulator or the company itself asking consumers to stop using, return, repair or exchange a product because it does not meet a safety requirement.
Remedy
What the company offers to fix the problem: a refund, a free repair, a replacement product, or instructions to dispose of the item safely.
Hazard
The specific way a product can hurt someone — for example choking, fire, electric shock or a fall — as described by the regulator or the manufacturer.
Product recall glossary — todos os 8 termos.