Product Recall: Bull and Cygnus Fire Alarm Detection System (FADS) (2607-0120)
- Published
- 2026-08-12
- Category
- Home Safety/Fire Prevention – Public Fire Alarms
- Brand
- ‘Bull’ and ‘Cygnus’
- Hazard type
- Fire or burn
Product Recall for Bull and Cygnus Fire Alarm Detection Systems.
De onde vem o dado
Official OPSS report
Cuidado
This is safety information, not advice
O que fazer com isso
What to do if you bought this product
What is the hazard with Product Recall: Bull and Cygnus Fire Alarm Detection System (FADS) (2607-0120)?
Product Recall: Bull and Cygnus Fire Alarm Detection System (FADS) (2607-0120) (‘Bull’ and ‘Cygnus’) was announced earlier this year, in the "Home Safety/Fire Prevention – Public Fire Alarms" category. A manufacturing defect in the network control unit (NCU) may cause a loss of communication between devices within the fire alarm system and the control and indicating equipment (CIE). During an outage, the system may fail to process or respond to alarm inputs. This could result in delayed fire detection or alarm activation, increasing the risk of injury or loss of life in the event of a fire. Affected products do not meet the requirements of Regulation 305/2011 as it applies in GB. The defect is confined to a single batch of NCUs (batch reference 2410). Not all units in the batch are affected. Any loss of communication is indicated on the fire alarm panel via visual and audible fault indicators, meaning an outage is readily identifiable. The majority of outages are of short duration and self-correcting without user intervention. That is the hazard as reported publicly by the firm and the regulator; it does not necessarily mean every unit has failed.
What should you do if you own this product?
Affected products have been withdrawn from the market. All remaining stock from the affected batch has been quarantined. Bull Products and Cygnus Group have commenced a phased replacement programme to replace all affected NCUs, including units that have not exhibited failures. Affected customers who have purchased this product have been contacted by Bull Products and Cygnus Group with further information. Responsible persons, fire risk assessors and building managers are advised to consider, based on the information provided, whether any temporary measures are necessary while remediation is completed. Enhanced end-of-line testing has been introduced and all future production utilises a redesigned NCU board to prevent recurrence. Contact the firm directly using the official recall page linked below for the exact remedy steps.
Glossário: os termos desta página
Recall
A public notice from a safety regulator or the company itself asking consumers to stop using, return, repair or exchange a product because it does not meet a safety requirement.
Hazard
The specific way a product can hurt someone — for example choking, fire, electric shock or a fall — as described by the regulator or the manufacturer.
Product recall glossary — todos os 8 termos.