Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
- Recall date
- 2026-10-01
- Recall number
- 27004
- Category
- Electric power-assisted pedal bikes (excl offroad/minibikes)
- Hazard type
- Fall or tip-over
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
De onde vem o dado
Official CPSC recall page
Cuidado
This is safety information, not advice
O que fazer com isso
What to do if you own this product
What is the hazard with Urban Arrow Cargo Electric Bikes?
Urban Arrow Cargo Electric Bikes was announced in the last month, in the "Electric power-assisted pedal bikes (excl offroad/minibikes)" category. The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. That is the hazard as reported publicly by the firm and the regulator; it does not necessarily mean every unit has failed.
What should you do if you own this product?
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. Sold at: Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.. If you bought it somewhere else, the remedy above still applies — contact the firm directly using the official recall page linked below.
How many units are affected?
About About 1,032 (In addition, about 134 were sold in Canada) units of Urban Arrow Cargo Electric Bikes are covered by this recall, according to the official count reported by the firm to the regulator.
Glossário: os termos desta página
Recall
A public notice from a safety regulator or the company itself asking consumers to stop using, return, repair or exchange a product because it does not meet a safety requirement.
Remedy
What the company offers to fix the problem: a refund, a free repair, a replacement product, or instructions to dispose of the item safely.
Hazard
The specific way a product can hurt someone — for example choking, fire, electric shock or a fall — as described by the regulator or the manufacturer.
Product recall glossary — todos os 8 termos.